Technology Partners

Tech that supports Process Intelligence

Technology that supports insight, execution and improvement

Technology only creates value when it helps organizations understand how work actually happens and enables them to act on it.

At Breakawai, technology is a means to an end: clarity, better decisions and measurable improvement.

Our approach to technology

We work across the full Process Intelligence technology landscape.
Our approach is method-driven and technology-agnostic, anchored in the Microsoft ecosystem because it provides a scalable and integrated foundation for data, analytics, automation and collaboration.

When organizations require deeper modelling, task-level insight or specialised analysis, we extend the setup with selected best-of-breed capabilities. We adapt to your existing landscape and help you evolve it where needed — always with a focus on practical impact rather than tools.

Microsoft-first, not Microsoft-only

Microsoft forms the backbone of our Process Intelligence work because it supports the full improvement journey — from data preparation and analysis to implementation, adoption and performance tracking.

Within the Microsoft ecosystem, we typically use capabilities for:

Data integration, modelling and governance
Process discovery, analytics and visualisation
AI-supported analysis and insight generation
Automation and low-code solution delivery
Collaboration, adoption and change
Measurement, KPIs and continuous improvement

This allows insight, execution and measurement to remain connected in one coherent environment.

We use AI:

Using AI and automation where they add value

AI and automation are integral to our Process Intelligence approach, not standalone offerings. Automation, RPA and AI-based solutions are applied where they strengthen processes always driven by insight, never by technology for its own sake.

Best-of-breed where depth is required

Some organizations require capabilities beyond what a single platform can offer. In those cases, we complement Microsoft with specialised technologies.

• Advanced BPM modelling and process governance
• Detailed task-level insight
• Simulation and what-if analysis
• Complex process architectures

These capabilities are added selectively, ensuring the overall setup remains coherent and scalable.

Technology as part of an end-to-end delivery

Technology supports all our services — from Optimization Projects to Implementation and embedded Team Support.

Regardless of where an engagement starts, we can:

Establish insight based on real operational data
Implement improvements through automation and process change
Build measurement and BI to track performance and results

Technology always supports action and action is always measured.

Tool-agnostic by design

Our role is not to promote tools, but to make technology work for your organization.

We can:

Work with existing Process Intelligence tools and data platforms
Combine multiple technologies into one consistent way of working
Support transitions towards a more integrated, Microsoft-first setup
Operate within established governance and operating models

This gives organizations flexibility without losing clarity or control.

Tech that supports Process Intelligence

Technology that supports insight, execution and improvement